What is your return policy

Posted by Media at 4/21/2008 8:42 PM and is filed under FAQ
  • Return Policy
  • Return Policy and How to return an Item.
      ATTENTION (Returns & Exchanges)
    YOU MUST OBTAIN AN RA NUMBER FROM CUSTOMER SERVICE. IT MUST BE WRITTEN ON THE OUTSIDE OF THE BOX (EXAMPLE RA# ____). IF OUR WAREHOUSE DOES NOT SEE THE NUMBER YOUR PACKAGE WILL NOT BE ACCEPTED AND WILL BE RETURNED TO YOU.

    Unwashed, unworn or defective merchandise may be returned within 10 days after delivery for a merchandise exchange or refund. All refunds are charged a 15% handling fee. Item(s) must be returned in condition received or merchandise will be returned to sender.

    Sale merchandise is final sale. No refunds or exchanges will be given on sale items.

    If you need to return an item, please call (888) 797-4337 to obtain an RA# OR email returns@sheepskinandthings.com

    You may return purchases by mailing it to our return department at the following address:

    Sheepskin and Things LTD
    Attention: Web Return Department
    333 918 16 Avenue NW
    Calgary, AB, T2M-0K3

    You will be credited for the cost of the items and applicable taxes less 15% restocking fee. Shipping is not refunded.
    1. Return or exchange a Sheepskin and Things purchase by mail
    2. Please include your packing slip and return form.
    3. On the packing slip, circle the item(s) you're returning. Please indicate the reason(s) for your return on the reverse side of the form.
    4. For returns, the original credit card will be credited.
    5. For exchanges, please call (888) 797-4337
    6. Pack your return securely in the original package if possible. Be sure to include the return form. If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return; and requested exchange items if applicable.

    We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, or FedEx. Sheepskin and Things LTD is not responsible for packages not received if sent via a non-traceable carrier. Returns and exchanges must be returned prepaid; we cannot accept C.O.D. deliveries.

    We do not pay for customs or brokerage fees. Return status
    Returns mailed to Sheepskin and Things may take one to two weeks to process after you mail it. Once processed, a credit is issued to the credit card used for the original purchase. It usually takes one to two billing cycles for the credit to appear on your credit card statement.

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